Local Authority Helpa AI Agent

In today’s demanding world, local authorities must provide accessible, responsive, and efficient customer care. However, the complexity and volume of inquiries can often overwhelm staff, leading to delays and dissatisfaction. Our Rules-Based AI Helpa agents for local authorities is designed to address these challenges by streamlining customer service operations and providing timely, accurate responses—automatically.

Our intelligent AI platform is tailored to support local government organisations in delivering outstanding customer care, from managing routine inquiries to providing detailed support for complex issues. With a strong foundation in rules-based AI, our Helpas ensure that responses are accurate, consistent, and compliant with regulations, all while delivering a human-like experience - 24 x 7 x 365.

Why Choose Our Rules-Based AI Helpa Agents for Customer Care?

  • Automated, Efficient Responses, day or night when your service users need it:
    Our Helpas can manage a wide range of inquiries automatically, from general questions about local services to more detailed requests, such as housing queries or licensing information. It provides instant, accurate responses, reducing wait times and freeing up human staff to focus on more complex tasks.

  • Effortless Integration:
    Our Helpas easily integrate into existing platforms used by local authorities, including websites, email systems, and customer service portals. They can be deployed with zero disruption to your ongoing operations.

  • Highly Customisable Rules-Based Logic:
    At the heart of our system is its rules-based approach, which means that we assure every response is strictly and precisely worded to be safe, compliant and predictable. By defining rules based on the services you provide, the Helpa assures that each inquiry is responded to according to your guidelines.

  • 24/7 Availability:
    Our Helpas operate around the clock, ensuring that citizens can access support and information at any time, without the need for human intervention. Whether it’s out-of-hours requests or urgent questions, your Helpa is always there to assist.

  • Compliance and Transparency:
    We understand that local authorities must adhere to strict regulatory standards and maintain transparency with citizens. Helpas are perfect for this as they are Rules-Based and so fully compliant with local government policies, data protection regulations, and customer care guidelines, ensuring secure and accurate responses every time.

  • Cost-Effective and Scalable:
    By automating routine customer care tasks, our solution helps local authorities reduce costs and improve operational efficiency. Helpas automatically scale as your service users grow, meaning it will continue to meet your needs now and in the future.

How It Works:

Our Rules-Based AI Helpa works in a seamless and efficient manner to ensure that local authorities can meet the needs of their citizens. Here’s how it functions:

  1. Citizens Submit Inquiries:
    Citizens can submit their inquiries through various channels, including your local authority website, email, or chat systems.

  2. Automated Categorisation and Response:
    Once an inquiry is submitted, the Helpa automatically categorises the request. Based on the predefined rules, it generates an accurate, detailed response that directly addresses the citizen’s concern. For example, if a resident asks about waste collection dates, the Helpa can instantly provide that information based on the local schedule.

  3. Routing Complex Requests to Human Agents:
    For inquiries that require human attention, such as urgent requests or more complex issues, the Helpa routes the request to the appropriate department or team for further review and action or handles messaging if there aren't any available. This ensures that these requests are prioritised and followed up on and no inquiry is left unattended.

  4. Tracking and Reporting:
    The system also tracks every interaction, providing analytics on the types of requests being made and the response times. This data helps local authorities identify areas of improvement, optimize service delivery, and report performance metrics for compliance purposes.

Real-World Example:

Imagine a local authority receiving hundreds of phone calls and emails each day about the same set of common issues—such as parking permits, waste collection schedules, council tax queries, and more. 

  • Parking Permit Inquiries:
    Citizens can ask questions about parking permits, and the AI responds instantly with the most up-to-date information on eligibility, application procedures, and payment methods.

  • Waste Collection Schedule:
    A resident can inquire about their local waste collection schedule and instantly receive the relevant dates for the upcoming weeks, without needing to speak to a human representative.

  • Council Tax Information:
    The Helpa can provide detailed information on council tax rates, payment plans, and exemptions based on the local authority's specific rules, ensuring that every inquiry is answered accurately and in real-time.

This leads to a drastic reduction in phone calls and emails, freeing up customer care agents to address more complex issues while still maintaining an exceptional level of service for routine inquiries.

Benefits for Local Authorities

  • Faster Response Times:
    With a Helpa, citizens no longer need to wait for hours or days to receive answers to common queries. Instead, the system provides instant, accurate responses 24/7.

  • Increased Citizen Satisfaction:
    Your Helpa provides a seamless, user-friendly experience that enhances satisfaction, ensuring that citizens get the answers they need, whenever they need them.

  • Operational Efficiency:
    By automating routine inquiries, local authorities can significantly reduce the time and effort spent on administrative tasks, allowing staff to focus on more value-driven activities.

  • Cost Savings:
    Your Helpa reduces the need for large customer care teams, cutting down on staffing costs and the resources required to handle high volumes of queries.

  • Up to 75% reduction in FOI request handling effort:
    Our Helpa's can address and clarify FOI requests real time, allowing for up to 75% reduction in FOI handling effort transforming customer satisfaction.

Transform Your Customer Care Today

At HelpaNow, we understand the importance of delivering exceptional customer care in the public sector. Our Rules-Based AI solution is the future of customer service, helping local authorities across the UK deliver faster, more efficient, and more accurate responses to their citizens.

Interested in improving customer care for your local authority?
Contact us today to learn more about how our intelligent, AI-powered solution can revolutionize your approach to public service.

Illustration of Our AI-Powered Customer Care Solution:

Imagine a local authority with a high volume of daily inquiries. By deploying our AI solution:

  • Automated Responses:
    Common inquiries about council tax, waste collection, or public services are answered instantly by the AI, reducing the need for human involvement.

  • Efficient Routing:
    More complex requests are automatically flagged and routed to the appropriate department for follow-up, ensuring nothing falls through the cracks.

  • 24/7 Availability:
    The system provides constant availability for citizens, ensuring they can get answers at any time of day or night.

This helps your local authority operate more efficiently while providing better service to the public, all with a fraction of the resources typically required for traditional customer care.