Privacy Policy

Effective Date: 23 July 2024
Last Updated: 5 Jan 2025

HelpaNow Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website HelpaNow.com or interact with our services.

1. Information We Collect

We collect and process the following types of personal data:

1.1 Information You Provide to Us:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Account Details: If you create an account, we collect your username, password, and preferences.
  • Communications: Messages you send via contact forms, email, or chat.

1.2 Automatically Collected Data:

When you visit our website, we may collect:

  • Technical Data: IP address, browser type, operating system, and time zone.
  • Usage Data: Pages viewed, links clicked, and time spent on the website.

2. How We Use Your Information

We use your data for the following purposes:

  • To Provide Services: Deliver the products, services, or information you request.
  • To Communicate: Respond to inquiries, provide updates, and send important notices.
  • To Improve Our Website: Analyse how you use our site to improve functionality and user experience.
  • For Marketing: Send promotional content, but only if you’ve opted in.
  • To Comply with Legal Obligations: For auditing, fraud prevention, and meeting regulatory requirements.

3. Sharing Your Information

We do not sell your data to third parties. However, we may share your information:

  • With Service Providers: Companies that support our operations, like payment processors or hosting providers.
  • For Legal Reasons: To comply with legal obligations or enforce our terms of service.
  • With Your Consent: When you agree to specific data sharing.

4. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Correct inaccurate or incomplete information.
  • Erasure: Request the deletion of your data ("right to be forgotten").
  • Restriction: Limit how your data is processed.
  • Data Portability: Obtain a copy of your data in a machine-readable format.
  • Objection: Object to data processing, including direct marketing.
  • Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise these rights, contact us at DM@helpanow.com

5. How We Protect Your Data

We implement appropriate technical and organisational measures to safeguard your data, including encryption, secure servers, and access controls. However, no transmission of data over the internet is entirely secure, and we cannot guarantee absolute security.

6. Retention of Data

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

7. Cookies

We use cookies to improve your experience on our website. 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in our practices or regulations. We will notify you of any significant updates. Please review this page regularly to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Email: DM@helpanow.com
Phone: 03333 44 33 20
Address: 20-22 Wenlock Road, London, N1 7GU

Your privacy matters to us. Thank you for trusting HelpaNow Ltd.